Terms of Service

1. The Service

Flinda provides tools to create, review, schedule, and publish marketing content using brand and voice context you provide. We may modify, suspend, or discontinue features with reasonable notice where practicable. We do not guarantee uninterrupted or error-free operation.

2. Accounts and acceptable use

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account. You agree not to misuse the Service, including by attempting unauthorized access, interfering with other users, uploading unlawful content, or violating third-party rights. We may suspend or terminate access for violations or risk to the Service or others.

3. Customer content

You retain ownership of content you submit ("Customer Content"). You grant Flinda a non-exclusive license to host, process, transmit, and display Customer Content solely to provide and improve the Service for you, including security and abuse prevention, and as described in our Privacy Policy. You represent that you have the rights needed to grant this license. We may remove content that violates these Terms or applicable law.

4. Subscriptions and commercial tiers

Paid access to the Service is offered through subscription plans. The current self-serve tiers and list prices are shown on our Pricing page and may change from time to time; your checkout or order confirmation reflects the plan and price you selected.

4.1 Pro

Pro is intended for a single workspace member. Pro includes one brand workspace for your organization on self-serve checkout. Pro does not include Slack integration or multi-user collaboration packaging as described for Teams. Feature availability may evolve; material limits are communicated in-product or at checkout.

4.2 Teams

Teams includes one brand workspace on self-serve checkout, unlimited workspace users within that organization where we offer that entitlement, Slack integration, and team collaboration features such as approvals and roles, as shipped in the product.

4.3 Enterprise

Enterprise (including agency-style purchases handled as Enterprise) is offered under a separate order, statement of work, or quote. Pricing, brands, voices, service levels, and terms are as agreed in writing between you and Flinda.

4.4 Voice capacity and brands

For Pro and Teams, purchasing additional billable voices increases the number of voice profiles your subscription may cover under your plan; it does not, on self-serve MVP offerings, increase the number of separate brand workspaces beyond the single brand workspace included for those tiers unless we expressly state otherwise in writing. Enterprise may include multiple brands as contractually agreed.

5. Billing: per voice unit

Self-serve subscriptions are billed through our payment processor (currently Stripe). Your subscription includes one or more recurring line items priced per billable voice per billing period. A "voice unit" (or billable voice) is one licensed voice seat for the applicable subscription term, as reflected in your subscription quantity in the billing system.

• Unit price. The recurring charge equals the per-voice unit price for your plan and billing cadence (monthly or annual), multiplied by the number of voice units on your subscription at the time of billing.
• Initial quantity. You select an initial voice quantity at signup or checkout. That quantity establishes your starting subscription line item quantity unless otherwise agreed.
• Changes. You may increase or decrease voice quantity through the customer billing portal we make available (subject to processor and plan rules). Changes may take effect immediately or at the next renewal, and may be prorated or invoiced according to the payment processor's rules and your plan settings.
• Trials. Where we offer a trial, the trial applies at the organization subscription level for the stated period (for example, fourteen days). When the trial ends, unless you cancel before the trial ends, you authorize us to charge the payment method on file for the subscription, including per-voice unit charges for the quantity on your subscription.
• Taxes and currency. Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for taxes we are required to collect.
• Failed payments. If a charge fails, we may retry, suspend access, or cancel the subscription after notice where required by law.

6. Cancellation and termination

You may cancel your subscription through the billing portal or by contacting support. Cancellation typically stops renewal at the end of the current billing period unless the processor applies an immediate cancellation rule you select. We may terminate or suspend for breach, non-payment, or legal requirement. Provisions that by their nature should survive (including payment obligations accrued before termination, liability limits, and indemnities) will survive.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. FLINDA DOES NOT WARRANT THAT OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY REGULATED USE; YOU ARE RESPONSIBLE FOR REVIEWING CONTENT BEFORE PUBLICATION.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER FLINDA NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO FLINDA FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (USD $100), EXCEPT WHERE PROHIBITED BY LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.

9. Indemnity

You will defend and indemnify Flinda and its affiliates, officers, and employees against third-party claims arising from Customer Content, your use of the Service in violation of these Terms, or your violation of law or third-party rights, subject to Flinda's prompt notification and reasonable cooperation.

10. General

These Terms constitute the entire agreement regarding the Service and supersede prior understandings on the same subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign without our consent. These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, and the federal or state courts located in Delaware will have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

11. Contact

For questions about these Terms, please email us at: support@flinda.io